Including how an organisation communicates information about a consumer’s condition, needs, goals and preferences: How information is communicated can vary, but the method needs to be efficient and fit the situation. How can these be increased? This includes practices that make sure consumers have information and support to make decisions about their care. Records evidencing workforce influenza immunisation program, up-to-date records of staff flu vaccinations, and evidence of methods to promote the benefits of vaccination to staff. The organisation is expected to educate and support its workforce to minimise risks to consumers. Having an active network of other individuals, organisations or providers, they can refer or collaborate with, means the organisation can meet the diverse needs of consumers. We pay our respects to the Elders – past, present and future – for they hold the memories, the traditions, the culture and hopes of Indigenous Australia. Relevant members of the workforce can describe how they support consumers at the end of their lives. Relevant members of the workforce can describe how accurate, up-to-date and relevant information is shared with others as consumers move between care settings, such as between home and hospital. I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me. They can also describe their understanding of their role and the organisation’s processes for communicating and escalating any concerns. 3 (3)The organisation demonstrates the following: 3 (3) (a) Each consumer gets safe and effective personal care, clinical care, or both personal care and clinical care, that: (i) Is best practice; and (ii) tailored to their needs; and (iii) optimises their health and well-being. The new Aged Care Quality Standards commenced on 1 July 2019. Operators must be innovative and look to develop … CentacareCQ delivers safe and effective personal care, clinical care, or both personal care and clinical care, in accordance with the consumer’s needs, goals and preferences to optimise health and well-being. An outbreak management plan, such as for COVID-19, gastroenteritis or influenza, that explains how the organisation will prepare for, identify and manage any outbreaks. Effective management of risks is underpinned by clinical governance systems for safety and quality. These standards will apply to all aged care services and will be assessed by the Aged Care Quality and Safety Commission (ACQSC). Clients and the community expect the safe, effective and quality delivery of personal and clinical care. The new standards have been designed to make it easier for customers, carers and families to understand what they can expect from aged care. It is expected that organisations do this in line with the Quality of Care Principles, 2014. This includes reviewing how personal and clinical care is delivered to apply new practices and responding appropriately and promptly to a consumer’s changing needs. It doesn’t include instructions or ‘how to’ information on the different aspects of care. Services and supports for daily living, Standard 3. The workforce can describe the communication processes the organisation uses to provide updates on new or revised practices for safe and effective care. What systems does the organisation have to identify and apply up-to-date guidance on best practice for delivering personal or clinical care? Personal care and clinical care, supervising or helping with bathing, showering, personal hygiene and dressing, providing personal mobility aids and communication assistance for consumers with impaired hearing, sight or speech, nursing services, such as catheter care and wound management, services aimed at getting back or improving a consumer’s independence or daily living activities. The new Aged Care Quality Standards have been developed through significant consultation and co-design with the aged care sector. How are the consumer’s needs, goals and preferences for their end of life care reflected in their care and services plan, including the situation, environment and place where they wish to die? Who in the organisation provides advice and oversight as part of ongoing, day-to-day operations of infection prevention and control? Learning outcomes. This resource was developed with support from the Victorian Department of Health and Human Services. Members of the workforce providing personal and clinical care to consumers also need to have the right qualifications, knowledge and experience to deliver care safely. For example, how do members of the workforce recognise signs and symptoms of deterioration and what to do? Standard 4 for the new Aged Care Standards looks at services and supports for daily living for our clients. 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